1. Introduction
Perth Epoxy Flooring Solutions (website: www.perthepoxyflooring.com.au) values your privacy and is committed to protecting your personal information. We are an Australian-based company specializing in premium epoxy flooring solutions for residential, commercial, and industrial applications. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.
By using our website or engaging our services, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
Contact and Inquiry Data
When you contact us through our website forms, phone, or email, we collect:
- Your name and contact details (phone number, email address)
- Property address and location details
- Project specifications and requirements
- Preferred contact times and methods
- Any additional information you provide about your flooring needs
Quote and Service Data
When you request a quote or engage our services, we may collect:
- Property details and measurements
- Floor condition assessments
- Budget requirements and timeline preferences
- Before and after project photos (with your consent)
- Payment and invoicing information
Website Usage Data
We automatically collect certain information when you visit our website:
- IP address and browser information
- Pages visited and time spent on our site
- Referral sources and search terms used
- Device type and operating system information
Google Analytics
We use Google Analytics to understand how visitors use our website. This helps us improve our services and user experience. Google Analytics collects anonymous data about your website usage. You can opt-out of Google Analytics tracking by using this link: Google Analytics Opt-out.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide quotes, schedule consultations, and deliver epoxy flooring services
- Communication: To respond to inquiries, provide project updates, and maintain customer relationships
- Quality Assurance: To follow up on completed projects and gather feedback
- Business Operations: To manage appointments, invoicing, and administrative functions
- Marketing: To send relevant information about our services (only with your consent)
- Website Improvement: To enhance user experience and optimize our online presence
- Legal Compliance: To meet regulatory requirements and protect our business interests
4. Information Storage and Security
Data Storage Location
Your information is stored on secure servers located in Australia. We use reputable hosting providers that comply with Australian privacy laws and maintain appropriate security measures.
Security Measures
We implement various security measures to protect your personal information:
- SSL/HTTPS encryption for all website communications
- Secure storage systems with restricted access
- Regular security updates and monitoring
- Staff training on privacy and data protection
- Secure disposal of physical documents containing personal information
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share limited information with trusted service providers who assist us in:
- Website hosting and maintenance
- Payment processing
- Appointment scheduling systems
- Email marketing platforms (only with your consent)
- Professional services (accounting, legal advice)
Legal Requirements
We may disclose your information if required by law, court order, or to:
- Protect our legal rights and interests
- Prevent fraud or illegal activities
- Comply with regulatory requirements
- Respond to legitimate law enforcement requests
6. Third-Party Websites and Services
Our website may contain links to third-party websites, including:
- Supplier websites and product information
- Social media platforms
- Review and testimonial sites
- Industry resources and associations
These third-party sites have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
Social Media
We may embed content from social media platforms such as Facebook, Instagram, and YouTube. These platforms may collect data about your interaction with their embedded content according to their own privacy policies.
7. Cookies and Tracking
Our website uses cookies to improve your browsing experience and provide better services. Cookies are small text files stored on your device that help us:
Essential Cookies
- Maintain your session while browsing our site
- Remember your preferences and form submissions
- Ensure website security and functionality
Analytics Cookies
- Track website usage and performance
- Understand visitor behavior and preferences
- Improve our website design and content
You can control cookie settings through your browser preferences. However, disabling cookies may affect some website functionality.
8. Your Privacy Rights
You have the following rights regarding your personal information:
Access and Correction
- Request a copy of the personal information we hold about you
- Update or correct any inaccurate information
- Request clarification about how we use your information
Data Portability
- Request your personal information in a portable format
- Transfer your information to another service provider (where applicable)
Deletion and Restriction
- Request deletion of your personal information (subject to legal requirements)
- Restrict how we process your information
- Withdraw consent for marketing communications
Complaints
If you believe we have breached your privacy, you can:
- Contact us directly to resolve the issue
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services and support
- Meet legal and regulatory requirements
- Resolve any disputes or claims
- Maintain business records and warranties
Generally, we retain:
- Contact and inquiry information for 7 years
- Project and service records for 10 years (warranty period)
- Financial records as required by Australian taxation law
- Marketing consent records until you withdraw consent
10. Marketing Communications
We may send you marketing communications about our services, including:
- New service offerings and promotions
- Industry news and flooring tips
- Company updates and testimonials
- Seasonal maintenance reminders
You can opt-out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly with your opt-out request
- Updating your preferences through our website
11. Children’s Privacy
Our services are intended for adults, and we do not knowingly collect personal information from children under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification (if you have provided consent)
- Displaying a prominent notice on our website
The date of the last update will be shown at the top of this Privacy Policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Perth Epoxy Flooring Solutions
- Website: www.perthepoxyflooring.com.au
- Email: info@
perthepoxyflooring.com.au - Phone: 08 9375 7948
- Address: 248/50 St Georges Terrace, Perth WA 6000, Australia
We will respond to your privacy-related inquiries within a reasonable timeframe, typically within 30 days.
14. Governing Law
This Privacy Policy is governed by Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles. Any disputes arising from this Privacy Policy will be subject to the jurisdiction of Australian courts.